Terms of Service
Welcome to E-Elevate. These terms govern your use of our platform and services. By accessing E-Elevate, you agree to be bound by these terms and our commitment to your success.
Terms and Conditions
Welcome to E-Elevate. These Terms of Service govern your use of our platform and services. By accessing or using E-Elevate, you agree to be bound by these terms and our Privacy Policy.
Acceptance of Terms
By creating an account, accessing, or using the E-Elevate platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
User Agreement
- You are at least 16 years old
- You provide accurate information
- You comply with applicable laws
Platform Access
- Authorized use only
- Secure account practices
- Respect for other users
User Responsibilities
As a member of the E-Elevate community, you have certain responsibilities to ensure a safe and productive learning environment for everyone.
Account Security
Maintain secure credentials and protect your account from unauthorized access. You are responsible for all activities under your account.
Academic Integrity
Practice honest learning and avoid cheating, plagiarism, or any form of academic dishonesty. Your success should reflect your genuine effort.
Respectful Conduct
Maintain professional and respectful interactions with other users, teachers, and staff. Create a positive learning environment for all.
Prohibited Activities
The following activities are strictly prohibited and may result in account suspension or termination:
Account Sharing
Sharing account credentials with othersAcademic Dishonesty
Cheating, plagiarism, or unfair practicesHarassment
Inappropriate behavior toward othersMalicious Content
Uploading harmful or inappropriate filesSystem Interference
Attempting to breach security or reverse engineerUnauthorized Commercial Use
Using the platform for commercial purposes without permissionService Availability
We strive to provide uninterrupted access to our platform, but we cannot guarantee 100% uptime. Service may be temporarily unavailable due to various factors.
Maintenance
Scheduled maintenance and system updates for improved performance
Technical Issues
Unexpected technical problems or server difficulties
Security Incidents
Platform security measures and threat response procedures
External Factors
Third-party service issues beyond our direct control
99.5% Uptime Target
Our commitment to reliable service
Intellectual Property
Intellectual property rights are important to both E-Elevate and our users. Here's how we handle content ownership and usage rights.
Our Content
All E-Elevate content is protected by intellectual property laws, including:
- Courseware and educational materials
- Software and platform features
- Logos, branding, and design elements
- Assessment tools and methodologies
Your Content
When you submit content to our platform, you:
- Retain ownership of your original work
- Grant us license to use it for educational purposes
- Confirm you have rights to share the content
- Agree not to infringe on others' rights
Payment and Refunds
Clear and fair payment terms ensure transparency in our financial transactions while protecting both students and our educational services.
Payment Terms
All fees are due upon course enrollment and must be paid in full before access is granted
Refund Policy
14-day refund period from enrollment date for unused course content and services
No Refund After
Course completion exceeds 50% or after certificate issuance
Limitation of Liability
Important Legal Notice
E-Elevate provides educational services "as is" without warranties. We are not liable for indirect, incidental, or consequential damages arising from platform use.
Service Disclaimer
- No guarantee of specific learning outcomes
- Platform availability may vary
- Content accuracy is best effort
- Individual results may differ
Liability Limits
- Maximum liability: fees paid in last 12 months
- No liability for third-party actions
- User responsible for data backup
- Force majeure events excluded
Account Termination
Both users and E-Elevate have the right to terminate accounts under certain circumstances. Here's how the termination process works.
By You
You may terminate your account at any time by:
- Contacting our support team
- Following account deletion procedures
- Ceasing use of the platform
- Requesting data export before deletion
By Us
We may suspend or terminate accounts for:
- Violation of these terms
- Fraudulent or illegal activity
- Extended period of inactivity
- Failure to pay required fees
Changes to Terms
We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. We will notify users of material changes.
How We Notify You
We will communicate changes through multiple channels to ensure you stay informed
Email Notification
Direct communication to your registered emailPlatform Notice
In-app announcements and dashboard alertsWebsite Update
Updated terms posted on this page with revision dateQuestions About These Terms?
If you have any questions about these Terms of Service or need clarification on any provisions, our legal and support teams are here to help.
- Email: legal@e-elevate.com
- Support: Contact Form
- Company: Innodev Nexus SARL AU
Ready to Begin Your Journey?
Now that you understand our terms, join thousands of students who are transforming their English skills with E-Elevate.